Vanguard Off-Road FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Vanguard Off-Road to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a Vanguard Off-Road brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Vanguard Off-Road, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Vanguard Off-Road offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Vanguard Off-Road takes great pride in having you as a customer and we will ensure your privacy as a customer. Vanguard Off-Road does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

vanguardoffroad.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Vanguard Off-Road seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Vanguard Off-Road reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Vanguard Off-Road, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to support@vanguardoffroad.com.

We are confident that your visit to Vanguard Off-Road is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 718-565-1960.

FREE Shipping within the continental 48 states only. We do NOT ship to APO, FPO, P.O. Box. For customers in Hawaii, Alaska, Puerto Rico and Canada, please send us a message with the complete address for shipping quotes. You may also contact us at (718) 565-1960. International customers are responsible for the customs duty, taxes, and fees.

Items are shipped via FedEx Ground, UPS Ground, or USPS. Choice is made by our shipping department. Most packages are shipped within 1 business day after payment is received. We do not offer express/overnight services.

Tracking numbers are provided upon shipment via email.

We ship only to PayPal confirmed addresses. Signature is required for all deliveries, no exception.

Shipping to Canada is not enabled at this time.

As part of the order process, the following information is collected from shoppers:

Name, Shipping/Billing Address, Email address, Phone number, Credit/Debit Card Information

All products are tested and guaranteed to fit for the advertised vehicle described on this page. A brief installation manual or diagram is usually included but hiring professionals for installation is always recommended. Please give us a call at 718-565-1960 if you need assistance. We have installation pictures or videos for most of our products that can be emailed to you upon request.

Please check with us for vehicle compatibilities. If you are not sure if an item should fit your vehicle, feel free to contact us for recommendations. The buyer is responsible for all shipping fees if the wrong item is purchased.

Returns are accepted within 14 days upon items received. All returned items must be new and in original package. A 25% restocking fee is subtracted from the refund if the returned item has damages of any kind, or missing any hardware. The buyer is responsible for return shipping fees. Refunds are processed through the original form of payment. Once a return request has initiated, it may take us up to 5 business days to process a resolution.

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

All Vanguard products made and packaged by the manufacturer. Please notify us immediately if you received a damaged item. All items are insured and the carrier must be notified by us upon receipt if damaged. If an incorrect item is received, please kindly send us a photograph of the item and we will process the exchange/return.

sales@auto-beauty.com

NOTE TO MERCHANTS: Your privacy policy has legal implications as well as implications for your business. Please research what assurances you want to make to buyers and ensure that your states policy matches with your business practices.